Reviews

WHAT PEOPLE ARE SAYING ABOUT ENVO

Let us know how you feel about our products and services.

We value your feedback and encourage members of the ENVO family to share their experiences with our products. Share your story and see what others have said about ENVO!

 

 

Based on 195 reviews
89%
(173)
6%
(12)
3%
(5)
1%
(1)
2%
(4)
Very great!

Was delivered in 3 business days and have had no problems! Works great

C
D35 - Demo/Floor
Clotilde Maurice
Nice bike and price

I got a D35 for $980 less because it was a demo and honestly looks like a new one so it was a very good opportunity. Everything was nicely packed et seems to work. I can’t try it now because Quebec is covered by snow 🤣 I’m sure it will be ok this Soring.

Awesome bike and service

Very happy with the bike (ENVO D35) and service we received. Thank you very much

Flex; what I needed

FLEX indeed provided a flexibility on my life, I can carry my two kids in steep uphill trails and yet enjoy the ride a lot.

FLEX is what I needed

FLEX indeed provided a flexibility on my life, I can carry my two kids in steep uphill trails and yet enjoy the ride a lot.

Front Hub Motor (500W)

W
Rack Battery 16Ah
Wismer

Rack Battery 16Ah

parfait sa fonctionne

arriver tres vite service parfait

L
ENVO ST Electric Bike
Lucie Bertrand
Not assembled yet

I am in Calgary with snow. I have not even unboxed my bike yet

S
ENVO Snow Kart
Sue and Larry
Resorts and Rentals - SnowBike Attraction

Through our deep partnership with one of our winery partners Meadow Vista Honey Wines we have secured
a solid location to operate a Snow E-Biking experience over 5.5 acres of farm and woodlands just 15 minutes
drive from downtown Kelowna.
During the winter season most tourism related business “hibernate” with the obvious exception of local ski
hills.
Our winter offering will comprise of a 1-hour Snow E-Biking experience and seasonal food and beverage
elements provided by Meadow Vista including lunch, mulled spiced honey wine, s’mores and VIP honey wine
tastings with the ability for customers to add on a tasting session of organic artisan natural and infused
honeys from our award winning winery partner.
The Snow E-Biking will be in the format of a custom route clearly marked lap track, where all under-snow
hazards have been removed to ensure safe operation. Each lap is approximately 1km taking riders along
farmland, through woodlands and along snow capped Christmas tree lined terrain.

S
ENVO SnowKart
Sue and Larry
amazingly fun machines

We purchased two of your Karts last year. While we have had significant issues with getting them to run correctly they are amazingly fun machines. Riding them on sand has been our best experience so far.

We have done several modifications to them to make them more user friendly for us
1. Removed red metal shield
2. Repositioned controller bag to steering post. Tidied up wires
3. Removed battery mounts and re-located them to the steering post.
4. Re-orientated batteries so each had charging port and key at the top
5. Removed seat and put a block of wood to remount the seat using a swivel to clear the rubber tracks when the seat is rotated for easier access.
6. Added a carabiner to easily add a tow rope.

S
ENVO Snow Kart
Sue and Larry
amazingly fun machines

We purchased two of your Karts last year. While we have had significant issues with getting them to run correctly they are amazingly fun machines. Riding them on sand has been our best experience so far.

We have done several modifications to them to make them more user friendly for us
1. Removed red metal shield
2. Repositioned controller bag to steering post. Tidied up wires
3. Removed battery mounts and re-located them to the steering post.
4. Re-orientated batteries so each had charging port and key at the top
5. Removed seat and put a block of wood to remount the seat using a swivel to clear the rubber tracks when the seat is rotated for easier access.
6. Added a carabiner to easily add a tow rope.

G
ENVO SnowKart
Gareth Brown
Resorts and Rentals - SnowBike Attraction

Through our deep partnership with one of our winery partners Meadow Vista Honey Wines we have secured
a solid location to operate a Snow E-Biking experience over 5.5 acres of farm and woodlands just 15 minutes
drive from downtown Kelowna.
During the winter season most tourism related business “hibernate” with the obvious exception of local ski
hills.
Our winter offering will comprise of a 1-hour Snow E-Biking experience and seasonal food and beverage
elements provided by Meadow Vista including lunch, mulled spiced honey wine, s’mores and VIP honey wine
tastings with the ability for customers to add on a tasting session of organic artisan natural and infused
honeys from our award winning winery partner.
The Snow E-Biking will be in the format of a custom route clearly marked lap track, where all under-snow
hazards have been removed to ensure safe operation. Each lap is approximately 1km taking riders along
farmland, through woodlands and along snow capped Christmas tree lined terrain.

S
Flex Snowbike
Sam Wilson
The most exhilarating snow based mobility solution in the market!

I just received my ENVO snow bike, and I am just absolutely amazed at the product quality, performance, and just overall look. It is a great product that is certainly super fun and just a hoot to play around with.

C
Lynx 20" - Demo/Floor
Christine Richeme
Bon service

Vélo arrivé dans les délais. Instructions dans un français impeccable. Facile à assembler et à plier. Pas eu l’occasion de m’en servir encore à cause de la neige.

H
Pannier Carrying waterproof Bag, Yellow
Henry Krol
Great panniers at a great price!

As soon as I got these, I knew they'd be perfect for my son's ride across Iceland. At the airport, he carried one crossbody and the other as a backpack. On the plane, they qualified as his carry-on and his personal item. In rainy Iceland, he connected them to the rack of the bike he rented and was on his way. They kept his gear dry. He loved them so much that he didn't want to return them, so I'm buying this other pair for myself. At the price, I can easily afford it. Highly recommended.

Promax Seat Post Online Order Process

Regrettably I cannot support a favourable review. I ordered a seatpost for our 2020 Envo D35 ebike off their online store. The picture and description was exactly as I needed. I paid the additional $19 in shipping as I live quite a distance from the main store and didn't want the additional costs of fuel at our current high prices. So, first Ebike BC was quick to debit my credit card, almost immediately yet it took a long time to fulfill the order for shipping. I had to follow up by phone and was told that it was being shipped that day and I also confirmed that it was the exact product that I ordered. I was assured it was. Finally shipment arrives and it is the wrong seat post with wrong diameter of 30.4MM, not even a Promax seat post as ordered off the website at 30.8mm diameter. Now more follow up, had to drive to the store with the product they shipped to exchange for correct one, so much for avoiding the drive. Then much confusion while at the store about the seat post. There seemed to be a general lack of product knowledge by the sales consultant as they did not realize that they had changed bicycle frame from the 2020 model to current model, hence the difference in seatpost diameter. All the new Envo D35 have seatpost diameter of 30.4mm. Finally after consulting with the bike service department they were able to find a used Promax seat post which would be the correct one but they did not carry new inventory as their online store indicated. The Sales Consultant promised a full refund for the wrong order and my time and inconvenience and the fact that they had to provide me with a used part. In the end they only refunded a portion of my order. Dishonest and doesn't speak to customer satisfaction as they should have taken ownership of the incorrect product advertising on their website and lack of knowledge about their product. Overall, a very disappointing experience for what should have been so straightforward.

H
ENVO D35 Electric Bike
Heinz Nienkaemper
Promax Seat Post Online Order Process

Regrettably I cannot support a favourable review. I ordered a seatpost for our 2020 Envo D35 ebike off their online store. The picture and description was exactly as I needed. I paid the additional $19 in shipping as I live quite a distance from the main store and didn't want the additional costs of fuel at our current high prices. So, first Ebike BC was quick to debit my credit card, almost immediately yet it took a long time to fulfill the order for shipping. I had to follow up by phone and was told that it was being shipped that day and I also confirmed that it was the exact product that I ordered. I was assured it was. Finally shipment arrives and it is the wrong seat post with wrong diameter of 30.4MM, not even a Promax seat post as ordered off the website at 30.8mm diameter. Now more follow up, had to drive to the store with the product they shipped to exchange for correct one, so much for avoiding the drive. Then much confusion while at the store about the seat post. There seemed to be a general lack of product knowledge by the sales consultant as they did not realize that they had changed bicycle frame from the 2020 model to current model, hence the difference in seatpost diameter. All the new Envo D35 have seatpost diameter of 30.4mm. Finally after consulting with the bike service department they were able to find a used Promax seat post which would be the correct one but they did not carry new inventory as their online store indicated. The Sales Consultant promised a full refund for the wrong order and my time and inconvenience and the fact that they had to provide me with a used part. In the end they only refunded a portion of my order. Dishonest and doesn't speak to customer satisfaction as they should have taken ownership of the incorrect product advertising on their website and lack of knowledge about their product. Overall, a very disappointing experience for what should have been so straightforward.

R
E35
Ryan
Fancy and Light

So fun to ride. I like the power, rear suspension and the look.

Fancy and Light

So fun to ride. I like the power, rear suspension and the look.

Fancy and Light

So fun to ride. I like the power, rear suspension and the look.

J
Charger 42V 2A
Jim Young
Okay, not perfect. I would deal with them again.

When I called the order in I was told that because I am not a registered owner of one of their bikes that they could not fill my order. I decided to try on line ordering and I did get me charger in a short time. I knew the charger I needed and they had it.

J
Charger 42V 2A
Jim Young
Okay, not perfect. I would deal with them again.

When I called the order in I was told that because I am not a registered owner of one of their bikes that they could not fill my order. I decided to try on line ordering and I did get me charger in a short time. I knew the charger I needed and they had it.

J
Charger 42V 2A
Jim Young
Okay, not perfect. I would deal with them again.

When I called the order in I was told that because I am not a registered owner of one of their bikes that they could not fill my order. I decided to try on line ordering and I did get me charger in a short time. I knew the charger I needed and they had it.

Lynx 20 fits the bill!

This folding e-bike is sturdy, easy to fold, powerful, light, fun to ride and just overall well thought out and designed!