A. Delivery Status
Get in touch with our sales rep for updated Delivery status.
B. Ordering
We are here to help you get the best product match possible. You may get help from our experts to select the right product before commit to order.
Orders may take 1 to 3 business days to be processed.
In case of shortage in any ordered parts that may cause delay, that might be communicated within this time frame.
We accept all major credit cards (VISA, MASTER CARD), Cash, e-transfer, money order, cheque are accepted too, however delivery will be done after money is deposited.
Once you completed a purchase transaction with us, you may not legally request a charge back at any time through your credit card supplier or this will be considered a fraud and will be prosecuted. In-case of any discrepancy or issues on your products, you must take our customers service measures to reach to a solution or get your refund.
Sales tax for Canadian consumers is calculated based on the place of residence.
USA customers do not pay any sales taxes. Normally for orders under $600USD there is no custom duties. Beyond that limit there might be duty charges. You need to update with the latest US custom regulations.
By placing an order via phone, chat, email, online store, in-store, through our dealers or re-sellers or buying second hand you are agreeing to our terms of service.
If you do not agree to these terms and conditions, please do not use this website or do not buy our product and service.
This document is superior to any other general terms and conditions shared on marketplaces and retailer of ENVO or Envo products.
These terms of use are subject to change at any time.
Prices and availability of products are subject to change without notice
C. Shipping
Estimated delivery of products for Canada west is 2-3 days, Canada East 3-7 days, US 3-8 days. For smaller parts, shipping may be expedited for an extra fee.
The shipping charges you pay is approximate and calculated by the system. Actual cost may vary, you will not be charged more or may not be refunded for balance.
In cases where the shipping cost is extraordinarily higher than average territory (more than 50% higher the average cost), we may negotiate a contribution by you or cancel the order for a full refund. This also applies to free shipping offers and deals.
For small packages we use Canada Post Expedited parcel or similar service.
For larger Items we use Canpar (within Canada) and UPS for US.
Li-Ion batteries and battery included items may be considered dangerous goods and have shipping limitations which may cause higher shipping costs.
Due to shipping size or DG restrictions delivery time may vary for some locations.
Free shipping offers and purchases from other marketplaces follows the same shipping patterns.
In case of a returns, exchange, repair or warranty service of parts or products, we do not assume any responsibility for cost or restrictions of delivery or shipping back to our facilities.
We guarantee delivery of the order to you; however, we are not responsible for delays or un-scheduled deliveries.
In-case items get lost during shipment, you are responsible to help rectify all problems and disputes with the courier.
Make sure you do not accept broken packages, unless you take pictures and sign with the courier agent. In case of damage during shipment, a complete claim application should be filed based on the courier-required paperwork.