ENVO Flex Overland

I ordered a ENVO overland flex as I was looking for a e-cargo bike that could handle the road and the abandoned rail line near my house. I specifically ordered the demo model because if it’s already been ridden a bit, there’s less chance of any problems. I ordered on March 25 and got the box on april 6.
On opening the box, there were no pedals, rear seat pegs or charger included. I also found that the front brake line was not long enough to install the handle bars. Yes, I watched the instruction video. There is no way this bike could have been a demo model or this error would have been caught. I wrote to the ebikebc support explaining the issues but was told that I must have assembled it wrong and that the pedals etc were in a smaller box. I tried to explain this was not the case but got no reply. I’m not sure what’s up with this, does the support system not allow for a conversation?
Anyhow, then I called ebikebc and convinced them that there was no smaller box for pedals etc, they said they would send that to me right away. I also told them about the front brake, and they said they’d have a technician call me but that the technicians were “very busy”. That may well be true if all the bikes have this issue! But now 2 weeks later I have not received a call., though I did get the box of pedals.
The envo advertising is also a little confusing, it says that the bike has 2 power levels, 500 watts for road and 1000 watts for offroad. They say it’s designed for 1000 watts and 50kph but that they restrict it to 32kph and 500 watts to keep it street legal. So I wrote to see how to unlock the full power for offroad, and was told that can old be done by a dealer! I’m in rural NS, so bringing it to a dealer is not going to happen. The representative from ENVO also said that even unlocked it can’t go past 32 kph because of the motor gearing, but he did check the serial number for me and this bike is already at 1000 watts. So I lucked out there, a 32 max isn’t the end of the world for me, but other buyers should be forewarned.
At this point, I said I’ve had enough I just want to return the bike. No response. That was a week ago. So probably I’m stuck with it. I’m a decent bike mechanic so I grabbed a spare hydraulic brake I had in my bin and installed it on the overland flex so I could test it out. It’s actually pretty good! Nice ride on pavement when the shocks are locked out, good off road with the shocks enabled. Torque sensor works nice although there is a bit of a lag. I carried 2 kids (7-8 years old) on the back no problem. Even with the 20” tires it’s not too twitchy at 32 kph. Battery life is decent for me (generally 30km of less at a time)
But I can’t possibly recommend it or buying anything from ebikebc.

I've tried a few different electric bikes, but the Flex Overland is definitely my favorite. The ride is smooth and comfortable, and the power is unbeatable. I also love that the battery is easily removable for charging, making it convenient for me to take care of.

I test rode quite a few ebikes in vancouver area before making this purchase. Overland was by far the most smooth ebike I rode. its hard to explain this. but you need to ride this ebike to know what i am taking about. 5/5.

I was hesitant about investing in an electric bike, but I'm so glad I did. The Flex Overland has made cycling so much more enjoyable for me. It's incredibly powerful, yet still reasonably weighted and easy to maneuver. Plus, the sleek design is definitely a plus!

Using Envo Overland with tailbox and still room for a passenger.