a. Satisfaction Guarantee
We are committed to your satisfaction. Every ENVO product and service is backed by free, in-depth technical sales support to ensure you receive the right product for your needs. Our goal is to help prevent any potential mismatch or misunderstanding before your order is shipped. Your satisfaction is our top priority.
b. Customer Service Philosophy
At ENVO, customer service goes beyond quick responses. We believe in building trust by offering informed, engaged, and honest support — especially when it comes to new, green transportation technologies.
Unlike typical “no-questions-asked” service models, we aim for long-term satisfaction. This may include in-depth conversations, remote troubleshooting, or working through technical issues together.
We understand that technical problems or mid-ride failures can be frustrating. While we can’t promise products won’t fail, we are committed to standing by you until the issue is resolved. Our staff works hard to deliver innovative, reliable products — and we ask for mutual respect and patience in return.
Our warranty support is straightforward and backed by low defect rates:
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Motor: <0.5%
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Battery: <1.3%
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Controller: <2%
c. Troubleshooting & Technical Support
ENVO offers extensive self-help resources including manuals, service videos, and troubleshooting guides via our Help Center.
👉 ENVO Help Center
If you can’t resolve an issue, please submit a support ticket with all relevant observations. Over 90% of issues are resolved remotely. When needed, we may request you visit a local ENVO dealer or return a part for analysis.
d. Street Legality
“Street Legal” means the product complies with Canadian and U.S. Federal E-Bike Regulations. It typically does not require a license, registration, or insurance. However, local bylaws may vary — including rules for trails, bike lanes, and throttle usage.
Modifying ENVO products (e.g., changing controller/motor specs or unlocking speed limits) may void their street-legal status. ENVO also offers off-road or non-compliant options with appropriate disclaimers. Always check your local regulations before use.
e. User-Submitted Content
By submitting any review, feedback, image, video, or service ticket, you grant ENVO the right to use or share that content without royalties, in any medium and for any purpose we deem appropriate.
f. Website and Content Accuracy
We aim to maintain accurate and up-to-date content across our site and materials. However, we are not responsible for any errors or omissions. Any errors discovered will be corrected promptly. Please notify us if you spot a mistake. These terms override all marketplace or third-party retailer terms for ENVO products.
g. Liability Disclaimer
ENVO is not liable for any injury, damage, or claim arising from the use of its products. It is the owner’s responsibility to maintain and regularly inspect critical components like brakes, forks, and the frame to ensure safe operation.
h. Installation and Assembly
Products require professional installation and fine-tuning. We strongly recommend using a certified mechanic or ENVO-authorized dealer. If you choose to assemble yourself, please refer to our official instruction manuals and videos for safe installation.
i. Warranty Coverage
All ENVO products — including eBikes, kits, scooters, and components like motors, batteries, controllers, and displays — are covered under our standard warranty unless otherwise noted.
Full warranty terms:
👉 ENVO Warranty Policy
You may also purchase a 2-year extended warranty for added peace of mind:
👉 Buy Extended Warranty
j. Demo & Pre-Owned Products
Demo and pre-owned bikes are sold as-is, and all sales are final — no returns or refunds will be accepted.
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Demo models: Typically under 100 km mileage; may have minor wear; include a limited 3-month warranty.
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Pre-owned bikes: May show more use (over 100 km), cosmetic wear, or missing accessories; no warranty or return applies.
However, customers may purchase a 1-year extended warranty for $99 within 10 days of a pre-owned bike purchase:
👉 Buy Extended Warranty
New bikes come with a 1-year manufacturer’s warranty.
k. Privacy Policy
At Envo Drive Systems, protecting your personal information is a top priority. We collect, use, and store your information only as needed to deliver the best possible service.
Details available here:
👉 Privacy Policy