Reviews

WHAT PEOPLE ARE SAYING ABOUT ENVO

Let us know how you feel about our products and services.

We value your feedback and encourage members of the ENVO family to share their experiences with our products. Share your story and see what others have said about ENVO!

 

 

Based on 503 reviews
86%
(433)
5%
(26)
3%
(16)
2%
(10)
4%
(18)
BATTERY DOES NOT LOCK

For the record, I have not ridden this bike.
On paper this bike is 5 stars easily - it’s cool looking, and is powerful at a great price. However, the battery doesn’t lock in! Given how bad bike theft is in this city (Vancouver), this seems like a no brainer to include. I wasted a lot of time to get to the shop to find out this unfortunate news - this info should be on the website. Another thing: one size? I’m 5,10 and this bike is just too small.

T
E35 Electric Scooter
Thanatchaporn Pitasut
Excellent

This is my first time to having and using an e-scooter. I used my E35 to travel to work everyday. It’s convenient and save the time. However, from my experience that, I think if it has a clock on the screen and turn signals it would be great. Because it hard hold only one hand to control.

J
Rear Hub Motor (350W)
Jean Pierre Noiseux

commande reçue en bon état, au complet, installation facile si on a quelques connaissance en la matière, fonctionne très bien. Quelques ajustements au niveau de l'essieu, on peut trouver les instruction en français sur internet.
Ps. il n'y avait pas de brochure d'instruction pour l'installation. . .!

Better than expected-open box/demo bikes

Bought 2 demo/open box, arrived put together which was awesome! Less than 100km use on both bikes and the savings is great.
I was debating this one against the Rad expand and my husband convinced me we should go with this one and we are definitely happy with our choice.
We have had them a few weeks now, not super long rides yet, longest 10km but a great ride, easy to operate, throttle is nice to get going, we are mostly on level 1 & 2 and it’s a nice easy going ride.
My only improvement I will have to make it a softer seat.

Works great!

I bailed on my first bike ride. I broke my leg and smashed my phone but my head stayed safe and I didn't lose consciousness so I could fully feel the pain in my leg. It's pretty too.

Poor customer service and contact management

Brought new d35 in for an adjustment. Fortunately live close by. Online and phone contact was very poor. Auto generated tickets phone contact no live person service dept goes to a voice box that is full. Brought in Thursday now Saturday kept saying someone would contact me got a call back Friday after calling said would be ready Saturday but working on it so would contact me Saturday no response. despite me contacting twice. Seriously if this was a toaster it wouldn’t be unexpected but a $2000 bike. If you want to compete with others in the industry this will not help you get there.

LCD3

The only thing I have against this unit is the first one only lasted two years.
When it worked it was great.
Hope this one last longer.

Z
Bag for 16 in Folding bike
Zarelle Grace Niangar
It didn't fit the Envo 16inch bike when folded

What I received didn't look the same as the videos.
And it didn't work.

lighting

Very low light. Needs two or three LEDs not one.

Battery

Verry good battery fast shopping thanks!!!

So far so good!

I bought TWO used Lynx 20", and my husband and I have been having a blast riding them around. My sister and her husband also bought TWO used Lynx 20" and have gone on even more adventurers than us, they took them to Canmore and Banff and had a wonderful time.

Customer Service

Your customer service is not making it. Sucks would be a better word. Found it very hard to contact anyone, except Steve the director... That's it... To reach anyone by phone is a big joke. I realize your busy, but at least put someone on the phone who can answer simple questions in a timely manner. Not impressed.

C
ENVO D35 Electric Bike
Calvin Peters
Envo D35

My wife enjoys the bike, especially the light weight of the bike.
Had a bit of a delivery issue with CanPar, they did not call to notify a time of delivery, we both where away from the house on the 2 times they attempted to delivery.
I picked the bike up from the CanPar delivery terminal, the box was not in the greatest shape, but the bike appeared to be well wrapped and untouched. Was not impressed with the packaging and the way the bike and items where presented when unpacked. I just bought a RIZE e-bike for myself and found their packaging to setup process much better. The Envo packaging provided no assembly instructions or steps to follow. I did watch a ENVO YouTube video on the setup.
Other then that the bike is great so far.

Beautiful bike!

I absolutely love my bike! Its beautiful! My first ride was 10km as I figured out the pedal assist and gears. The seat is comfortable and i love the adjustable handlebars! I'm 5'6 and the 16" frame would have been better for me however that's my fault. I still love the bike and will recommend it to everyone looking for an e.bike!

S
Lynx 20" - Folding Electric Bike
Steven Robert Myles Jeffers
Phenomenal Choice

I friggin' love it! Not only is it extremely enjoyable to rip around on, it is a great economical choice as well with gas prices where they be at! One love!

Bought it as a spare batterie and also to take along on longer rides

Great quality battery

R
Rack Battery 36V 13Ah
Richard banks

Arrived quickly

After Purchase service

I have been trying to get answers to a couple of questions since I purchased a floor model D35. 1. Do I get the same warranty as a new bike from you gets? 2. How much is an extra battery for the D35. My rating of your service will go up once I get a couple of answers. By the way, we really like the D35!!

R
ENVO D35 Electric Bike
Roland Kruger
Envo 35 Experience

Pretty decent overall purchase. There was a bit of a lag period after I paid for the bike and had it shipped. They could have better communicated, especially after my card was charged. Bike came as advertised, assembly was pretty easy, bike is superb! The bike display monitor was scratched, it did not look new, but, it works fine. Still don't understand why clock does not keep time, has to be reset every time Would highly recommend Ebikebc and Envo.

F
ENVO ST Electric Bike
Fidele Delaurier
Awesome bike

Very happy with my Envo bike. Easy to handle and so nice and light. Would definitely recommend this bike !

After almost one month, I am still waiting for my Envo D35!

I ordered my Envo 35 and accessories on May 2 2023 and paid 167$ for delivery to Quebec. The company policy says delivery within 1 to 10 days. After many phonecalls to Canpar with arrogant and very unpleasant staff, I am still waiting and i don t know what else to do. I am very disappointed and l demand a refund of the delivery fees. E.Chouinard

A
E50 Electric Scooter
Anthony Borgogelli
E50 scooter

The E50 scooter is a well made scooter and has lot's of Torq and power. I weigh 145 pound's and it carry's me around at the advertised 32kph top speed I am very satisfied with my purchase of the E50 scooter .

Y
ENVO Flex Urban
Yves Alain
Très sastifait de mon démo envo flex

Il est comme un neuf. J’ai installé des guidon pliant sur la tige de ma selle. Ainsi je peux me promener avec ma fille assise sur le coussin arrière. Je le recommande fortement. Il roule très bien

No bikes

I don't have the bikes yet.