Reviews

WHAT PEOPLE ARE SAYING ABOUT ENVO

Let us know how you feel about our products and services.

We value your feedback and encourage members of the ENVO family to share their experiences with our products. Share your story and see what others have said about ENVO!

 

 

Based on 189 reviews
88%
(166)
6%
(11)
3%
(5)
2%
(3)
2%
(4)
C
Lynx 20" - Demo/Floor
Christine Richeme
Bon service

Vélo arrivé dans les délais. Instructions dans un français impeccable. Facile à assembler et à plier. Pas eu l’occasion de m’en servir encore à cause de la neige.

Great panniers at a great price!

As soon as I got these, I knew they'd be perfect for my son's ride across Iceland. At the airport, he carried one crossbody and the other as a backpack. On the plane, they qualified as his carry-on and his personal item. In rainy Iceland, he connected them to the rack of the bike he rented and was on his way. They kept his gear dry. He loved them so much that he didn't want to return them, so I'm buying this other pair for myself. At the price, I can easily afford it. Highly recommended.

Promax Seat Post Online Order Process

Regrettably I cannot support a favourable review. I ordered a seatpost for our 2020 Envo D35 ebike off their online store. The picture and description was exactly as I needed. I paid the additional $19 in shipping as I live quite a distance from the main store and didn't want the additional costs of fuel at our current high prices. So, first Ebike BC was quick to debit my credit card, almost immediately yet it took a long time to fulfill the order for shipping. I had to follow up by phone and was told that it was being shipped that day and I also confirmed that it was the exact product that I ordered. I was assured it was. Finally shipment arrives and it is the wrong seat post with wrong diameter of 30.4MM, not even a Promax seat post as ordered off the website at 30.8mm diameter. Now more follow up, had to drive to the store with the product they shipped to exchange for correct one, so much for avoiding the drive. Then much confusion while at the store about the seat post. There seemed to be a general lack of product knowledge by the sales consultant as they did not realize that they had changed bicycle frame from the 2020 model to current model, hence the difference in seatpost diameter. All the new Envo D35 have seatpost diameter of 30.4mm. Finally after consulting with the bike service department they were able to find a used Promax seat post which would be the correct one but they did not carry new inventory as their online store indicated. The Sales Consultant promised a full refund for the wrong order and my time and inconvenience and the fact that they had to provide me with a used part. In the end they only refunded a portion of my order. Dishonest and doesn't speak to customer satisfaction as they should have taken ownership of the incorrect product advertising on their website and lack of knowledge about their product. Overall, a very disappointing experience for what should have been so straightforward.

H
ENVO D35 Electric Bike
Heinz Nienkaemper
Promax Seat Post Online Order Process

Regrettably I cannot support a favourable review. I ordered a seatpost for our 2020 Envo D35 ebike off their online store. The picture and description was exactly as I needed. I paid the additional $19 in shipping as I live quite a distance from the main store and didn't want the additional costs of fuel at our current high prices. So, first Ebike BC was quick to debit my credit card, almost immediately yet it took a long time to fulfill the order for shipping. I had to follow up by phone and was told that it was being shipped that day and I also confirmed that it was the exact product that I ordered. I was assured it was. Finally shipment arrives and it is the wrong seat post with wrong diameter of 30.4MM, not even a Promax seat post as ordered off the website at 30.8mm diameter. Now more follow up, had to drive to the store with the product they shipped to exchange for correct one, so much for avoiding the drive. Then much confusion while at the store about the seat post. There seemed to be a general lack of product knowledge by the sales consultant as they did not realize that they had changed bicycle frame from the 2020 model to current model, hence the difference in seatpost diameter. All the new Envo D35 have seatpost diameter of 30.4mm. Finally after consulting with the bike service department they were able to find a used Promax seat post which would be the correct one but they did not carry new inventory as their online store indicated. The Sales Consultant promised a full refund for the wrong order and my time and inconvenience and the fact that they had to provide me with a used part. In the end they only refunded a portion of my order. Dishonest and doesn't speak to customer satisfaction as they should have taken ownership of the incorrect product advertising on their website and lack of knowledge about their product. Overall, a very disappointing experience for what should have been so straightforward.

R
E35
Ryan
Fancy and Light

So fun to ride. I like the power, rear suspension and the look.

Fancy and Light

So fun to ride. I like the power, rear suspension and the look.

Fancy and Light

So fun to ride. I like the power, rear suspension and the look.

M
Flex Urban
Mud Sweat and Gears Sherwood Park
Hones Review of Flex Urban

- Brakes rub when assembled, needed to bend brake tabs on frame to make them square with the disk.- Bikes came scratched out of the box and needed to be touched up.
- Height adjustment on the stem/ bars needs to be overtighten in order to avoid slipping in the adjustment clamp, there is significant play if not overtightened.
- Battery mounting seems to be on the verge of "just good enough" to hold the weight of the unit to the frame. Drop it once and I think you would have issues. 
- Had to re-dish rear wheel to accommodate chain rub when in the tallest gear.
- Wheel dropouts needed to be filed in order to fit wheels
- Derailleurs and cages were bent out of box
- Tires did not seat well on the rim. - Hardware and bolts were not organized in a fashion to make assembly good.
- Lighting looks adequate, but is really only meant for being seen, not to actually use it as a proper dusk/dawn headlight.

M
ENVO Flex Urban
Mud Sweat and Gears Sherwood Park
Hones Review of Flex Urban

'- Brakes rub when assembled, needed to bend brake tabs on frame to make them square with the disk.- Bikes came scratched out of the box and needed to be touched up.
- Height adjustment on the stem/ bars needs to be overtighten in order to avoid slipping in the adjustment clamp, there is significant play if not overtightened.
- Battery mounting seems to be on the verge of "just good enough" to hold the weight of the unit to the frame. Drop it once and I think you would have issues. 
- Had to re-dish rear wheel to accommodate chain rub when in the tallest gear.
- Wheel dropouts needed to be filed in order to fit wheels
- Derailleurs and cages were bent out of box
- Tires did not seat well on the rim. - Hardware and bolts were not organized in a fashion to make assembly good.
- Lighting looks adequate, but is really only meant for being seen, not to actually use it as a proper dusk/dawn headlight.'

J
Charger 42V 2A
Jim Young
Okay, not perfect. I would deal with them again.

When I called the order in I was told that because I am not a registered owner of one of their bikes that they could not fill my order. I decided to try on line ordering and I did get me charger in a short time. I knew the charger I needed and they had it.

J
Charger 42V 2A
Jim Young
Okay, not perfect. I would deal with them again.

When I called the order in I was told that because I am not a registered owner of one of their bikes that they could not fill my order. I decided to try on line ordering and I did get me charger in a short time. I knew the charger I needed and they had it.

J
Charger 42V 2A
Jim Young
Okay, not perfect. I would deal with them again.

When I called the order in I was told that because I am not a registered owner of one of their bikes that they could not fill my order. I decided to try on line ordering and I did get me charger in a short time. I knew the charger I needed and they had it.

Lynx 20 fits the bill!

This folding e-bike is sturdy, easy to fold, powerful, light, fun to ride and just overall well thought out and designed!

Great Bikes, Great Company(s)

I can't begin to express my gratitude for the support and generosity shown by Mehta at EbikeBC and ENVO Drive Canada, in helping to re-outfit me with an ENVO ST after my beloved 'Jade' was stolen. My e-bike is my only transportation, and as a senior on a fixed income, I was devastated.
Their compassion for my situation and quick actions (to get me a new bike) says so much about these folks, on many levels. It is so refreshing and unexpected to receive such genuine and over-the-top service. And a shout out to Bruce and Heather at Island Cycle for getting the bike together and reoutfitted for me. It only reinforces to me that the cycling community is a passionate and supportive collective!
I love, love, love the new e-bike. Being that it is black and white, I have affectionately named it Skana (in homage to BC's iconic Orca). Here she is, all outfitted and ready to roll.
#ebikebc, #envobike, #islandcycle

Great Bikes, Great Company(s)

I can't begin to express my gratitude for the support and generosity shown by Mehta at EbikeBC and ENVO Drive Canada, in helping to re-outfit me with an ENVO ST after my beloved 'Jade' was stolen. My e-bike is my only transportation, and as a senior on a fixed income, I was devastated.
Their compassion for my situation and quick actions (to get me a new bike) says so much about these folks, on many levels. It is so refreshing and unexpected to receive such genuine and over-the-top service. And a shout out to Bruce and Heather at Island Cycle for getting the bike together and reoutfitted for me. It only reinforces to me that the cycling community is a passionate and supportive collective!
I love, love, love the new e-bike. Being that it is black and white, I have affectionately named it Skana (in homage to BC's iconic Orca). Here she is, all outfitted and ready to roll.
#ebikebc, #envobike, #islandcycle

B
BC Eco Fees
Breathe Bikes
Where's the Ebike-rebate??

Why do my tax dollars provide rebates for still unaffordable electric cars, when subsidizing much lower cost E-bikes results in carbon emission reductions to the broad based minimum wage earning population, who not only need it the most, but have the numbers to make a real difference by parking their high carbon producing older vehicles?

B
BC ECO Fees
Breathe Bikes
Where's the Ebike-rebate??

Why do my tax dollars provide rebates for still unaffordable electric cars, when subsidizing much lower cost E-bikes results in carbon emission reductions to the broad based minimum wage earning population, who not only need it the most, but have the numbers to make a real difference by parking their high carbon producing older vehicles?

Nice Bike BUT

I bought 3 of these. So far i like the bikes except you can't easily lock it. Bad design on
envo's part. The seat is part of the battery or visa versa which ever you want. You cannot stop anyone from stealing your battery. The battery post doesn't lock. You could try to get a cable under the seat and then through to the tire. Either way i would be leery on leaving the bike anywhere out of my sight.

J
ENVO D35 Electric Bike
Jocelyne Chabot
Satisfaction

Nous avons acheté 2 vélos électriques
Un D35 et un ST
NOUS SOMMES RAVIS

J
ENVO D35 Electric Bike
Jocelyne Chabot
Satisfaction

Nous avons acheté 2 vélos électriques
Un D35 et un ST
NOUS SOMMES RAVIS

J
ENVO ST Electric Bike
Jocelyne Chabot
Très content de nos achats Un D35 et un ST

Très satisfait de nos nouveaux vélos
Très confortable, silencieux et tout fonctionne très bien.
Un produit de qualité que nous recommandons sans retenu

J
ENVO ST Electric Bike
Jocelyne Chabot
Très content de nos achats Un D35 et un ST

Très satisfait de nos nouveaux vélos
Très confortable, silencieux et tout fonctionne très bien.
Un produit de qualité que nous recommandons sans retenu

Excellent product and service. Chris S

Excellent product and service. Chris S

Amazing LYNX 20"

First, the Envo Lynx 20 bike is amazing! Because it effectively flattens the steeper hills, I'm going for far longer rides now. But, I'm also impressed with Meet in sales. When I missed out on getting the bike when it was at my local Costco, he matched their price. And when one small nut came away from the bike during shipping, he got a replacement to me posthaste.