I picked up my step through electric bike three days ago. Staff at EbikeBC was very friendly, helpful and knowledgeable when explaining the different features and capabilities of the bike. So far, I have been riding it for about 60k, and I am extremely pleased. I find it was very easy to learn the functions, and it took no time at all to feel safe and secure riding along bike paths through town. The battery lights indicate how much battery power is left, which will be very useful for longer rides. I had ordered the bike towards the end of June and must say that it was worth the wait!